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I'm hoping someone can help. I'm on my second HP Envy laptop in the past week. I thought the first computer had a problem so did Best Buy because the mic isn't working in zoom. It's working via Cortana and in the test mode but in zoom - it's connected but there is no playback sound. I've followed instructions to uninstall drivers, uninstall zoom and reinstall and nothing!

I know it's not the computer or mic and I absolutely love it so I don't want to get another one. Please click option to use audio when you sign on Zoom session. I have exactly the same question as Lori? My microphone works outside of zoom, but not in Zoom.

I am a Zoom Admin and have the audio and video set to turn on automatically. The microphone button left hand bottom of screen is not disabled! Nobody can hear me and recordings do not work. Yet my microphone is fully operational in Windows! This is my second Envy Laptop in three days! I recently looked into this issue. I think the easiest way around this is to get a usb plug in mic. It should show up in the audio menu in zoom as an option. A stand alone mic is better than the built in one anyway and adjustable.

I Solved the problem by returning both laptops to vendor and obtaining a different model! Thank you so much Zilworth for this fix. I have wasted hours trying to get help from Microsoft and HP, but both just keep saying the same things about deleting and reloading the apps, the drivers and then enabling the permissions, which were of course already enabled. As there are a lot of Zoom users out there and a lot of HP Envy owners, you would think HP support would know how to fix it by now.

Anyway, thanks again for this - I would never have found this. For a start you cant get to it using settings, soo you have to be a control panel fan to even get started Thanks, this worked. Disabling the "Enable audio enhancements" checkbox restored it.

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Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 9. HP Recommended. Product: HP Envy. Operating System: Microsoft Windows 10 bit. If anyone has any advice, I would appreciate it. Thank you! Lori Windows 10 Home bit Version: Tags 2. Tags: HP Envy. Category: Microphone. Level Message 2 of 9. Was this reply helpful? Yes No. Level 1. Message 3 of 9. Message 4 of 9. Message 5 of 9. Thank you Zillworth1!! That fixed it. You accomplished what no one else could. Message 6 of 9.

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Mic not working on zoom hp laptop

 

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Get documentation on deploying, managing, and using the Zoom platform. What's New at Zoom? Join our upcoming webinar to get a first-hand look into some of our exciting new product and feature releases. Only on Zoom, when testing my microphone, there is no recording to play back. Did all the diagnosis on the laptop with no apparent issues. Any help would be appreciated Same here.

Have spent an entire day with Zoom help and HP chat help to no avail. HP laptop is 6 months old. Windows No one seems to be able to help. So frustrated!! Hi thomc73 thank you for your post here on the Zoom Community!

Can you help us understand what type of computer, are you running Windows or Mac, and do you know if you are using an external microphone or the one built into your computer? I'm also curious if this has ever worked or if you are maybe just trying for the first time? I'm hoping to learn whether something has changed recently to cause your mic to stop working. Hi Tefenters thank you for your post adding to this question. Just to be sure are you saying you join Zoom meetings and no one can hear you?

I am not sure if you have updated to 5. In you Zoom client make sure you are signed in, then click on Home at the top, click on your profile picture, then Check for Updates. If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion.

Thank you! Great thomc73! If you could mark this one as "Accept as Solution" we can at least have record of this one being "solved" at least in your case. Thanks so much for connecting back on this thread and letting us know! Zoom Community. Supporting a Hybrid-friendly Work Environment Explore products and tools for seamless collaboration across office and home working spaces.

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Register Now. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. All forum topics Previous Topic Next Topic. Tefenters Observer. In response to jeremyjustin. In response to Tefenters. In you Zoom client make sure you are signed in, then click on Home at the top, click on your profile picture, then Check for Updates If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion.

Well, I reinstalled Zoom and it now works. In response to thomc Post Reply. Related Content.